I keep my service reports short and to the point. The fewer words the better. I was working on a unit, and in the file I saw an old report from another engineer. I will paraphrase it, and I will not exaggerate. Here we go…” Drove to customers premises. Signed in at security. Unloaded tools and equipment. Took panels off unit. Began troubleshooting procedures “ and on it went where he wrote an essay about his service call. It was an old handwritten report and he filled up all the available space. I would have written something like , unit tripping HP due to faulty fan. Fan replaced, condenser cleaned and unit tested-all OK. I guess he was a frustrated amateur author!
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